Refund Policy

1.1 Subject to clause 1.6 below you may return any Products you have purchased within 7 working days of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing or other durable medium (including email) within those 7 working days. You will then be entitle to a refund from The Pinpoint Group, which will be paid as soon as possible, but in any event within 30 days. You must arrange for and pay the costs of returning the Products to The Pinpoint Group or on request, we will collect the Products from you, but the cost of this will be charged to you and we may deduct this from the refund. While in your possession, you must keep any Products you intend to return to us in good condition.

1.2 If:-

1.2.1 the Product delivered is not what you ordered, or does not correspond with its description; or

1.2.2 the Product delivered is not of a satisfactory quality

1.3 The Pinpoint Group will, at its option, deliver to you a replacement Product or refund to you the price paid and your reasonable costs of returning the Products. However if the Product is returned after 7 days of receipt a restocking charge of 25% of the value of any refund given may be deducted.

1.4 Replacement Products will not be dispatched until the original Products have been returned to us.

1.5 If you have any complaints, you should direct them to us via email at or or by post at 39 St Peters Mount, Exeter, Devon, EX4 2JD

1.6 If the Products you have ordered have been made or modified to your specification you are not entitled to return them unless they are defective and we therefore recommend that you consider carefully prior to placing an order for any such bespoke Products.